Refund and Returns
Refund & Returns Policy
Clear and straightforward information about returns, refunds, replacement requests and order concerns for Mustang parts.
A Clear Refund & Returns Process
At Classic Mustang Parts, we understand that choosing the correct part is an important part of every restoration, repair and customization project. Our refund and returns policy is designed to provide clear information about what to do when an order needs to be returned or when a product arrives with an issue.
Before returning a product, customers should contact our support team so that we can review the order and provide the appropriate return instructions. This helps us identify the order, understand the reason for the return and determine the next step.
If you have questions about a product, return or refund, please contact us at info@classicmustangsparts.com .
Important Return Information
Contact Us First
Please contact us before sending a product back. We will review your request and explain the next steps.
Keep the Product Safe
Keep the product, packaging and included materials in suitable condition until your return request has been reviewed.
Provide Order Details
Include your order information and a clear description of the reason for your return when contacting our support team.
Wait for Instructions
Do not send a return to an address unless our team has provided the appropriate return instructions.
When Should You Contact Us?
Contact our team as soon as possible if you believe there is an issue with your Mustang part or your order.
Examples include receiving a damaged item, receiving an incorrect product, discovering an issue with the order or determining that a product needs to be returned.
Early communication allows our team to review the situation and provide the correct instructions for the particular order.
- Product arrived damaged
- Incorrect product was received
- Product does not match the order
- You need to request a return
- You have a question about a refund
- You need help with an order issue
Contact Our Support Team
If you have a question about a return, refund or order, please contact us before sending anything back.
info@classicmustangsparts.comProducts and Return Conditions
Return eligibility can depend on the product, order and condition of the item. Our team will review the circumstances before confirming a return.
Product Condition
Products should be kept in appropriate condition while a return request is being reviewed. Avoid installing, modifying or altering an item if you believe it may need to be returned.
Original Packaging
Where applicable, retain the original packaging, labels, accessories and other materials supplied with the product.
Product Identification
Keep product labels, part numbers and identifying information available. These details may help us verify the item and order.
Order Verification
We may request order details or supporting information before approving a return or refund request.
Damaged, Incorrect or Missing Items
Damaged Product
If a product arrives damaged, contact us as soon as possible. Provide your order details and a description of the damage. Photos may also help us understand the issue.
Incorrect Product
If the product you received does not appear to match your order, contact our team before installing or modifying the product. We will review the order information.
Missing Item
If an expected item is missing from your order, contact us with your order information so that the shipment can be reviewed.
Other Order Issues
For other order concerns, please contact our support team. Providing clear information helps us investigate the issue efficiently.
Our Return Process
The following steps provide a simple overview of how to request assistance with a return or refund.
Contact Us
Send an email to info@classicmustangsparts.com and explain the reason for your return request.
Provide Order Information
Include the relevant order information and, where useful, photographs or other details that help explain the issue.
Request Review
Our team reviews the information and determines the appropriate next step for the specific order.
Follow Return Instructions
If a return is approved, follow the instructions provided by our team before sending the product back.
Refund or Resolution
Once the returned item or order issue has been reviewed, the applicable resolution will be communicated to you.
How Refund Requests Are Handled
Refund requests are reviewed based on the order details, product condition, reason for the request and the applicable return circumstances.
If a refund is approved, the refund process will be explained to the customer. The time required for the funds to appear can also depend on the payment method or financial institution used for the original transaction.
If you have questions about the status of a refund, contact our team using info@classicmustangsparts.com .
Product Replacement Requests
When a Replacement May Be Needed
In some situations, a customer may contact us because a product arrived damaged, an incorrect item was received or there is another order-related issue.
If this happens, contact us before using or modifying the item. Our team can review the order and determine the appropriate resolution.
Product Compatibility
Mustang parts can vary by model year, generation, engine, configuration and application. Always review the product information before placing an order.
If you are uncertain about a product, contact us before ordering so that you can provide the relevant vehicle and part details.
Things to Check Before Requesting a Return
Do Not Install a Product You Intend to Return
If you believe a product may need to be returned, contact us before installation whenever possible.
Do Not Modify the Product
Avoid cutting, painting, drilling, altering or otherwise modifying an item before your return request is reviewed.
Keep Order Information
Keep your order confirmation and relevant product information available when contacting our support team.
Contact Us Before Shipping a Return
Please wait for return instructions before sending a product back.
Shop Mustang Parts With Confidence
Finding the right parts is an important part of restoring, repairing and maintaining a classic Mustang. Classic Mustang Parts provides a convenient way to explore Mustang components across several important categories.
Our collection includes body kits, brake system components, engines, exhaust system parts, lighting system components, seats, wheels and steering wheels. Each category helps customers narrow their search and find products that match their project.
Mustang Restoration Parts
A restoration project can require many different types of parts. Body components, braking components, engine parts, exhaust components and interior products can all play a role in bringing a Mustang project together.
Mustang Brake and Engine Parts
Brake and engine components are important parts of many Mustang repair and restoration projects. Before purchasing a component, review the product information carefully and make sure it matches your specific application.
Mustang Exhaust and Lighting Parts
Exhaust components and lighting products can help complete restoration, replacement and customization projects. Browse the relevant category to explore available products.
Mustang Wheels, Seats and Steering Wheels
Interior and wheel components can significantly contribute to the appearance and usability of a Mustang. Explore our wheels, seats and steering wheel categories to find products for your project.
Find the Right Mustang Part
If you are unsure which product is appropriate for your Mustang, review the product details and compatibility information before ordering. You can also contact our team with your questions.
Refund & Returns FAQs
Here are answers to common questions about returns, refunds and order problems.
Return requests are reviewed based on the order, product condition and reason for the request. Contact us before returning an item so that we can provide the appropriate instructions.
Contact us as soon as possible and provide your order information and details about the damage. Photographs may also help us review the situation.
Contact us before installing or modifying the product. Provide your order information so our team can review what was ordered and what was received.
Email info@classicmustangsparts.com with your order information and explain why you are requesting a refund. Our team will review the request and provide the appropriate next steps.
If you believe a product has an issue, contact us before installation whenever possible. Installing, modifying or altering a product may affect return eligibility.
Once a refund has been approved, the time for funds to appear can depend on the payment method and the financial institution involved. Contact us if you have questions about a refund.
Yes. Please contact us before sending a product back. This allows our team to review the request and provide the correct return instructions.
Send return, refund and order questions to info@classicmustangsparts.com .
Need Help With a Return or Refund?
Our team is here to help you understand the next step with your order. Contact us before sending a product back.
